Frequently Asked Questions

How long does delivery take?
Dispatch is usually within 1 to 2 working days. Delivery estimates for your address are shown at checkout before you pay.

Can I track my order?
Yes. You will get a tracking link by email as soon as your parcel is handed to the carrier.

Do you ship outside the UK?
Where an international option shows at checkout, yes. If your country is not listed, Email contactbravurae@gmail.com and we will check.

What if my item arrives damaged?
Send us a photo and your order number within 30 days and we will replace it or refund you in full, including postage.

Can I change or cancel an order?
Message us as soon as you can. If it has not been dispatched we can usually adjust or cancel it.

How do I return something?
See our Returns & Refunds page, or email us with your order number and we will walk you through it.

Are your products covered by a warranty?
Everything is covered by your statutory rights and by our faulty item policy. If something fails in normal use, contact us and we will put it right.